FAQ

A: We currently ship Australia-wide via our website. International shipping is coming soon - sign up to our newsletter to be the first to know.

A: We keep it simple with flat-rate shipping based on weight. Most Balmee orders (including bundles!) fit into our lowest rate of $9.70.

Here’s how it breaks down:

• Up to 250g (most orders): $9.70
• 250g – 500g (if you’re really stocking up 💅): $11.15
• 500g – 1kg (a true lip care haul 🛍️): $13.50
  

We ship via Australia Post with full tracking, so your Balmee delivery arrives safe and sound.

P.S. If you're stocking up or sharing the lip care love, your shipping will update automatically at checkout. 💌

A: Orders are dispatched within 1-2 business days. Standard delivery usually takes 3–7 business days depending on your location.

A: Balmee contains microbiome-friendly ingredients including fermented Kakadu Plum and Aloe Vera. So it's not just good for your lips, but mindful of what ends up in your body too. We’re vegan, cruelty-free, palm oil-free, and proudly Australian-formulated.

A: While not made to be eaten, Balmee is made with ingredients that are safe if ingested.

A: Yes. Our formula is fragrance-free, paraben-free, and packed with soothing, nourishing ingredients like fermented aloe and squalane - making it ideal for sensitive skin and lips.

 A: Nope! Balmee is free from added fragrance and synthetic flavourings. Just a tiny touch of Stevia gives it a natural sweetness you might notice when you apply.

A: It means our formula contains ingredients known to support your skin’s natural barrier and avoids harsh ingredients that may disrupt the balance of good bacteria on your lips and beyond.

A: 100% yes. No animal testing, no animal-derived ingredients.

A: No, Balmee doesn’t contain live probiotics. Instead, we use prebiotics and postbiotics -proven to support the skin's microbiome without the need for live bacteria.

 A:

• Prebiotics are nutrients that feed and support the good bacteria already living on your skin.
• Probiotics are live bacteria (which we don’t use in Balmee).
• Postbiotics are the helpful substances produced when good bacteria break down ingredients during fermentation - things like vitamins, antioxidants, and other microbiome-supporting compounds.

A: There’s a lot of confusion around ingredients like Hydrogenated Polyisobutene. Some brands label it as ‘bad’ simply because it’s synthetic - but this is not fact-based. It’s actually a safe, approved ingredient used in clean, non-irritating formulations around the world - including in the EU and Australia, where cosmetic standards are the toughest.

Why we use it:

• It locks in moisture better than plant oils alone. It forms a lightweight, breathable barrier that helps keep lips soft, smooth, and hydrated for longer.
• It’s odourless, tasteless, and resistant to oxidation, which helps keep our formula fresh, stable, and microbiome-friendly over time.
• Unlike some unrefined petroleum-based ingredients, Hydrogenated Polyisobutene is free from harmful contaminants like PAHs (polycyclic aromatic hydrocarbons), and it is not linked to endocrine disruption 

A: Our balm tubes are made from 100% recyclable sugarcane bio-resin. We’re committed to reducing waste and will continue improving our sustainability practices.

A: Never. Balmee is 100% palm oil–free.