FAQ

A: We ship Australia and New Zealand-wide, and we now ship internationally to the UK and US. More destinations coming soon. See our Shipping & Returns Policy for full details.

A: Shipping costs are calculated at checkout based on your order size, weight, and delivery address. Final shipping costs will be displayed for your confirmation before you complete your purchase.

We ship via Australia Post with full tracking, so your Balmee delivery arrives safe and
sound.

A: Orders are dispatched within 1-2 business days. Australian standard delivery usually takes 3-7 business days depending on your location. For international orders, estimated delivery is 8-15 business days to the UK and 10-15 business days to the US - please note these timeframes exclude customs clearance, which can vary.

International orders may be subject to local customs duties, taxes, or import fees on arrival. These charges are set by your local customs authority and are outside our control - they're the responsibility of the recipient to pay upon delivery. If you're unsure about the rules in your country, we'd recommend checking with your local customs office before placing your order.

A: Balmee contains microbiome-friendly ingredients including fermented Kakadu plum and aloe vera. We're vegan, cruelty-free, palm oil-free, and proudly Australian-formulated.

A: No - Balmee is lip care, not a supplement. That said, we're mindful of what goes on your lips, so every ingredient has been carefully considered. We're free from parabens, alcohol, fragrance, and other common irritants - and proudly Australian-formulated.

A: Yes. Our formula is fragrance-free, paraben-free, and packed with soothing ingredients like fermented aloe and squalane - making it ideal for sensitive skin and lips.

 A: No. Balmee is free from added fragrance and synthetic flavourings. A small amount of Stevia gives it a natural sweetness you might notice on application.

A: It means our formula contains ingredients that are gentle and compatible with your skin's natural microbiome.

A: 100% yes. No animal testing, no animal-derived ingredients.

A: No. Balmee doesn't contain live probiotics. Instead, we use prebiotics and postbiotics - known to support the skin's microbiome without the need for live bacteria.

 A:

• Prebiotics are nutrients that feed and support the good bacteria already living on your skin.
• Probiotics are live bacteria (which we don’t use in Balmee).
• Postbiotics are the helpful substances produced when good bacteria break down ingredients during fermentation - things like vitamins, antioxidants, and other microbiome-supporting compounds.

A: Hydrogenated Polyisobutene is sometimes misunderstood due to its synthetic nature.
It is permitted for use in cosmetic formulations globally, including in Australia and the EU.

It helps to lock in moisture effectively. As with any ingredient, individual reactions can
vary, and we recommend patch testing for the first use.

Why we use it:
- It locks in moisture better than plant oils alone. It forms a lightweight, breathable barrier that helps keep lips soft, smooth, and hydrated for longer.
- It’s odourless, tasteless, and resistant to oxidation, which helps keep our formula fresh, stable, and microbiome-friendly over time.
- Unlike some unrefined petroleum-based ingredients, Hydrogenated Polyisobutene is free from harmful contaminants like PAHs (polycyclic aromatic hydrocarbons), and it is not linked to endocrine disruption

A: Our balm tubes are made from recyclable sugarcane-based bioplastic. We're committed to reducing waste and will continue improving our sustainability practices.

A: Never. Balmee is 100% palm oil-free.