Privacy policy

Last updated: 30 October 2025


Contact:

Balmee Beauty

Email: hello@balmeebeauty.com

Address: 8B/337 Bronte Road, Bronte NSW 2024


1. Introduction

Balmee Beauty (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, store, use and disclose your personal information when you interact with our website, social media channels, or purchase our products and services.

Where applicable, we comply with the EU General Data Protection Regulation (GDPR), UK Data Protection Act 2018, Australia’s Privacy Act 1988 (APPs) and other relevant data protection laws, including those of the US and New Zealand. We will ensure that our practices align with these laws to protect your rights and personal information.

By using our services or providing us with your information, you consent to our handling of your personal information in accordance with this policy. We may update this policy from time to time and encourage you to check this page regularly for updates.


2. Information We Collect

We may collect the following personal information:

  • Identity & contact details: Name, email address, postal address, telephone number, social media handles.

  • Demographics: Age, date of birth.

  • Payment & transaction info: Credit card details, PayPal, or other payment methods.

  • Device & online activity: IP address, device type, browser, cookies, browsing behaviour, geo-location data.

  • Marketing & engagement info: Responses to surveys, promotions, competitions, newsletters.

  • Third-party info: Information we receive about you from partners or via social media interactions.

  • Other information: Any data you provide directly or through our website, social media, or other communications.

Note: If you are under 18, we generally require parental or guardian consent to collect your personal information.


3. How We Collect Information

We collect information:

  • Directly from you when you:

  • Make a purchase or enquiry

  • Sign up for newsletters, promotions, or surveys

  • Communicate via email, phone, SMS, or social media

  • Automatically when you interact with our website or services via cookies, analytics tools and similar tracking technologies

  • From third parties, such as social media platforms, payment providers, or service partners

Cookies & Tracking: When you visit our website, small files called cookies may be stored on your browser or device. Cookies can be set by us (“first-party cookies”) or by third parties such as Google or Meta (“third-party cookies”). Cookies help us improve our website, remember your preferences, analyse traffic and provide relevant advertising. The information collected is generally anonymous and does not directly identify you. You can manage or withdraw your cookie preferences at any time via our Cookies Policy [here].


4. How We Use Your Information

We use your personal information to:

  • Process orders, payments and deliveries

  • Provide customer support and respond to enquiries

  • Send marketing communications (email, SMS, social media) where you have consented

  • Improve our products, services and user experience

  • Personalise your interactions, including social media reposts or featured content (you can opt out of this type of personalisation at any time)

  • Comply with legal obligations, resolve disputes, or enforce agreements

  • Consider employment applications

Marketing & Direct Communications: You can opt-out at any time via unsubscribe links or by contacting us directly.


5. Sharing Your Information

We may share your personal information:

  • With service providers such as payment processors, delivery companies, IT providers, or cloud services

  • With social media platforms for content reposting or advertising purposes

  • To comply with legal obligations, government authorities, or court orders

  • In connection with a sale, merger, or transfer of our business assets

  • Overseas transfers: Personal information may be transferred to servers in the US, EU, UK, or other countries. We take reasonable steps to protect your data, including using standard contractual clauses or other safeguards as required under applicable law.


6. Automated Decision-Making

Where applicable, we may use automated systems to make decisions that significantly affect you, such as evaluating credit for purchases or promotions. If you disagree with an automated decision, you have the right to request a human review by contacting us.


7. Security

We implement reasonable technical, administrative and physical measures to protect your personal information. However, no system is completely secure and we cannot guarantee absolute protection.


8. Retention

We retain personal information only as long as necessary to:

  • Provide our services

  • Comply with legal, accounting, or reporting obligations

  • Resolve disputes or enforce agreements

  • Once no longer required, information will be securely destroyed.


9. Your Rights

Depending on your location:

  • Australia (APPs): You have the right to access, correct, delete your personal information, or lodge privacy complaints with us or the Office of the Australian Information Commissioner (OAIC).

  • EU/UK (GDPR/UK Data Protection Act 2018): You have the rights to access, correct, delete, restrict processing, object, portability and withdraw consent. Cookies and marketing communications require explicit consent.

  • California, USA (CCPA): California residents may request access to, deletion of, or opt-out of the sale of personal information.

  • New Zealand (Privacy Act 2020): You have the right to access and correct your personal information, as well as rights concerning cross-border data transfers.

To exercise your rights, contact us at hello@balmeebeauty.com.


10. Links to Other Websites

Our website may include links to other sites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.


11. Updates to This Policy

We may update this policy periodically. For significant changes, we will notify you by email. Please check our website regularly for the most current version. We are committed to reviewing this policy regularly to ensure ongoing compliance with applicable laws and improving our practices.


12. Contact Us

Email: hello@balmeebeauty.com

Address: 8B/337 Bronte Road, Bronte NSW 2024